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About Us

Cancellation/Refund Policy

Thank you for choosing Sqccrull! We are committed to providing a seamless and enjoyable experience for our customers. Please read our cancellation and refund policy carefully.

Cancellation Policy

1. Order Cancellation by the Customer

Customers may request to cancel an order within 8 hours of placing the order. To request cancellation, please contact our customer support team at [support@sqccrull.com] with your order details. If the order has not been processed, we will cancel it and initiate a refund.

2. Order Cancellation by Sqccrull

We reserve the right to cancel an order in the following situations:

  • Unavailability of the product or service
  • Inaccuracies or errors in pricing or product information
  • Fraudulent or suspicious activities

If we cancel your order, you will be notified, and a full refund will be processed.

Refund Policy

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

  • Order cancellation within the specified timeframe
  • Defective or damaged products received
  • Non-receipt of the product due to shipping issues

2. How to Request a Refund

To request a refund, please contact our customer support team at [support@sqccrull.com] within 3 days of receiving the product. Provide your order number and details of the issue. We may request additional information or evidence to process your refund.

3. Refund Processing Time

Refunds will be processed within 7 business days of approval. The processing time may vary depending on your payment method and financial institution.

4. Refund Methods

Refunds will be issued using the original payment method. If the original payment method is unavailable, an alternative method may be used.

Exceptions

1. Downloadable or Digital Products

Refunds for downloadable or digital products are generally not provided. Please ensure that you have reviewed all product details before making a purchase.

2. Customized or Personalized Items

Refunds for customized or personalized items may be considered on a case-by-case basis. Contact our customer support team for assistance.

Contact Us

If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at [support@sqccrull.com].